Returns & Refund Policy
At OBDPRICE, customer satisfaction is important to us. Most products purchased from Obdprice.co.uk may be returned within 30 days of delivery, subject to the conditions outlined below.
Once a returned item has been received and inspected, approved refunds are typically processed within 2 business days. Depending on your payment provider, it may take an additional 1-5 business days for the refund to appear in your account.
Can I Return My Order?
Yes. Most products purchased from Obdprice.co.uk can be returned within 30 days of delivery.
Before returning any item, please contact us. We will review your request and provide the correct return instructions and return address.
Please do not return products without prior authorization.
Return Warehouse
All approved returns are processed through our designated United Kingdom return warehouse.
Even if your order was originally fulfilled from our Hong Kong distribution center or another international fulfillment center, returns should be sent only to the United Kingdom return address provided by our support team.
Who Pays for Return Shipping?
Returns Due to Product Defects or Shipping Errors
If the product arrives damaged, defective, materially different from its description, or if an incorrect item was received, please contact us as soon as possible.
After verification, we will provide an appropriate solution, which may include replacement, repair, partial refund, full refund, or reimbursement of reasonable return shipping costs.
Returns for Non-Quality Reasons
Customers may return eligible products within 30 days of delivery for non-quality reasons, such as ordering the wrong item or changing their mind.
In such cases, the customer is responsible for all return shipping costs and any applicable handling fees.
What Is Considered a Quality Issue?
Examples of quality-related issues include:
- Product arrives damaged during transportation.
- Product cannot power on or operate normally.
- Major accessories are missing.
- Wrong product was delivered.
- Confirmed manufacturing defects.
Vehicle compatibility limitations are generally not considered product defects.
Because diagnostic tools support different vehicles, model years, systems, and functions, customers are encouraged to contact our technical team before purchasing. We are happy to verify compatibility and recommend the most suitable product.
How Do I Return a Product?
Approved returns should be shipped within 30 days after return authorization is issued.
When returning a product, please include:
- The product itself.
- All accessories.
- User manuals.
- Original packaging whenever possible.
- Any promotional gifts included with the purchase.
We recommend using a trackable shipping service and retaining proof of shipment until the return process has been completed.
When Will I Receive My Refund?
Once the returned item has arrived at our return warehouse and passes inspection, we will send a confirmation email.
Approved refunds are generally processed within 2 business days. Depending on your bank, card issuer, or payment provider, funds may take an additional 1-5 business days to appear in your account.
Refunds will be issued to the original payment method used for the purchase whenever possible.
How Do I Cancel an Order?
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been shipped can usually be cancelled for a full refund.
If the order has already been dispatched, it may no longer be possible to cancel the shipment. In this case, you may request a return after receiving the product in accordance with this Returns Policy.
By placing an order on Obdprice.co.uk, you acknowledge and agree to the terms of this Returns & Refund Policy.