What is the shipping cost?
- Free Shipping & No Tax
Shipment processing time
All orders are processed within 12 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Where can we deliver the package to & Where are we ship it from?
We can ship to most countries in the world. We always ship orders from the closest warehouse location to your address.Please check our warehouse locations follow to estimate which warehouse may ship your order. And shipping methods usually is FedEx, UPS, DHL, USPS and Royal Mail.
|Your Address||Shipping Location||Delivery Estimated|
|United Kingdom||Leicestershire, UK||3-5 Days|
|Australia||Sydney, AU||7- 10 Days|
|Other Countries||HongKong||7-15 Days|
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
There are a few important things to keep in mind:
- Products may ship separately from different warehouses if the itemes your ordered isn't in same one warehouse.
- Available shipping methods vary depending on products and shipping destinations.
- The courier delivers between Monday and Friday. There is no courier service on the weekends.
What should I notice before shipping?
- Please be sure your shipping address is correct. We will only follow your address listed at the payment for the shipment. Due to the secure reasons, we are not allowed the address change through email. We have no responsibility for a Incorrect shipping address.
How long does it take for a shipped item to arrive?
- If the items you ordered are in stock, we will give it to the courier before the end of the day. This means that you will get your order no later than 5 days if your shipping address is in United States or Canada.
- If the items you ordered are not in stock in our shop, then it takes about 2-3 weeks to get it to you, provided the item is in stock with our supplier. If this is not the case, we will provide you with an estimated delivery time.
How will I know the delivery time?
- As soon as the order is ready to be shipped, you will get a tracking code which will provide you with an ETA. For large items, we will notify you as soon as the order is ready and make an appointment that best suits your schedule.
If I buy several items, will they be delivered together?
- If you order more than one item, we will do our best to send everything together. We like to consider the environment, so if you are not in a hurry for a specific item, we will send everything in one shipment once we have the complete order ready (unless there is an item with an extraordinary delivery time).
- If you have any further questions regarding shipping or any other subject, please feel free to ontact us and we will be happy to assist you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is in its original condition, and we will refund the full order amount.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more details of the return policy, please visit our Return Policy